Frequently Asked Questions (FAQs)

1. How can I contact you for support or inquiries?

You can reach out to our customer support team via email at contact@my-castle.co or through our contact form on the website.

2. Where are products shipped from?

Our products are sourced from various suppliers worldwide. Depending on the item, it may be shipped from different locations to ensure timely delivery.

3. What is your refund policy?

We offer a hassle-free 30-day refund policy. If you're not satisfied with your purchase for any reason, simply contact us within 30 days of receiving the item to discuss a full refund or exchange.

4. How long does shipping take?

Shipping times vary depending on the product and your location. Typically, orders are processed within 1-3 business days, however, delivery can take anywhere from 7 to 21 business days.

5. Do you provide tracking information?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email to track your package's journey.

6. Are there any additional fees or taxes?

The price you see on our website is the final price you pay. However, please note that some countries may impose import duties or taxes, which are the buyer's responsibility. We recommend checking with your local customs office for more information.

7. Do you offer express shipping options?

Yes, we offer express shipping options for select products. You can choose expedited shipping during checkout for faster delivery.

8. Can I cancel or change my order after it's been placed?

Orders can be canceled or modified within 24 hours of purchase. Please contact our customer support team as soon as possible if you need to make any changes to your order.

9. Are products covered by a warranty?

Most of our products come with a manufacturer's warranty. Details regarding warranties are provided on the product page. If you encounter any issues, please contact us, and we'll assist you in resolving them.

10. Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options for certain products. Please reach out to our sales team for more information and pricing.